Effective Date: June 13, 2026
At SportFlex (“we”, “our”, “us”), we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, this Refund and Returns Policy explains how returns, refunds, and exchanges are handled on SportFlex.online (the “Website”).
By placing an order on our Website, you agree to the terms outlined below.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be unused, unworn, and in original condition
- Item must be in original packaging with all tags attached (if applicable)
- Return request must be made within the eligible return window
- Proof of purchase (order confirmation or receipt) must be provided
We reserve the right to refuse returns that do not meet these conditions.
Return Window
Customers may request a return within 30 days of receiving their order unless otherwise stated on the product page or during special promotions.
After 30 days, we are unable to offer refunds or exchanges.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Gift cards
- Final sale or clearance items
- Items marked as non-returnable on product pages
- Digital or downloadable products (if applicable)
Return Process
To initiate a return, please follow these steps:
- Email us at president@sportflex.online
- Include your order number and reason for return
- Our support team will review your request and provide return instructions
Once your return is approved, you will receive detailed instructions on how and where to send your item.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages
- Shipping fees are non-refundable unless the return is due to our error
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 7–10 business days after approval
- Additional time may be required by your bank or payment provider
If the return is not approved, the item may be sent back to you.
Exchanges
We offer exchanges for eligible items based on availability.
If you would like an exchange:
- Contact us at president@sportflex.online
- Provide your order details and replacement request
- Exchanges are subject to stock availability at the time of processing
If the requested item is unavailable, a refund or alternative option may be offered.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery
- Email president@sportflex.online with photos and order details
We will review the issue and arrange a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you have not received your refund:
- First check your bank account again
- Contact your credit card provider, as processing times may vary
- Then contact your bank, as posting delays may occur
If you still have not received your refund after these steps, please contact us at president@sportflex.online.
Order Cancellation
Orders may only be cancelled if they have not yet been processed or shipped.
Once an order has been shipped, it must follow the return process outlined above.
Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Refund and Returns Policy, you may contact us:
Email: president@sportflex.online
Website: https://sportflex.online/